1. Cancellation Terms
1.1. Local City Services
- Free cancellation up to 2 hours before scheduled pickup
- 50% charge for cancellations within 2 hours of pickup
- Full charge applies for no-show cases
1.2. Outstation Services
- Full refund if cancelled 24 hours before departure
- 50% refund if cancelled between 12-24 hours
- No refund for cancellations within 12 hours
2. Refund Process
2.1. Refund Timeline
- rocessing time: 5-7 business days
- Credit card refunds may take 7-10 business days
- Bank transfers processed within 3 business days
2.2. Documentation Required
- Booking confirmation number
- Cancellation request in writing
- Original payment receipt
3. Special Circumstances
3.1. Service Issues
- Full refund for service not provided
- Partial refund for service quality issues
- Alternative service arrangement options
3.2. Weather Conditions
- Full refund for weather-related cancellations
- Rescheduling option without additional charges
- Force majeure considerations
4. Non-Refundable Items
- Convenience fees
- Processing charges
- Third-party service charges
- Special handling fees