1. Our Commitment
At Delivair Transport Private Limited, we are dedicated to providing high-quality transportation services and ensuring complete customer satisfaction. We take all complaints and concerns seriously and are committed to resolving them promptly and fairly.
2. Grievance Resolution Process
Our grievance resolution process consists of the following steps:
- Initial complaint registration through our customer service channels
- Acknowledgment of the complaint within 24 hours
- Investigation of the issue by our dedicated team
- Resolution proposal within 3-5 business days
- Implementation of agreed-upon resolution
- Follow-up to ensure customer satisfaction
3. How to Register a Complaint
Customers can register their complaints through the following channels:
- Email: info@vrindavanshoppy.com
- Phone: +91 9178030721
- In writing to our office address
4. Resolution Timeframes
We strive to resolve all complaints within the following timeframes:
- Acknowledgment of complaint: Within 24 hours
- Initial response: Within 48 hours
- Detailed investigation: 3-5 business days
- Final resolution: Within 7 business days
5. Escalation Process
If you are not satisfied with the initial resolution, you can escalate your complaint to our senior management team. The escalation process ensures that your concerns receive additional attention and review.
6. Customer Rights
As our valued customer, you have the right to:
- Fair and courteous treatment
- Timely resolution of complaints
- Clear communication throughout the process
- Appeal decisions you disagree with
- Confidentiality of your personal information